FAQ
Frequently Asked Questions
 

What does LTL trucking mean?

Less than a full truckload.

 

Why are the dimensions, weights, and delivery lead times stated as approximate?

Due to the sculpting process, the length, width, or depth will be within +/- 1" or better. Heights are within +/- 1/2" or better, and critical heights such as dining tables and desks are within +/- 1/8".

 

Delivery lead times are approximate due to the shortage of truck drivers and the pandemic supply chain challenges.

 

NOTE: You will be provided with a tracking number if shipping via UPS or FedEx ground or a PRO number to track freight shipments.

 

Why is there a significant difference in the net and shipping weight of works shipped by truck freight LTL?

The full wood crate used to ship work adds to the shipping weight. We've never had a piece arrive damaged via LTL in the forty-five years we've been in business. We believe this is due to our experience in building structurally sound crates

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What happens when the truck arrives with the crate?

Please click on the following links for detailed information:

More shipping information

Signing for the work

Uncrating the work